Vacature
Support desk Engineer
Opleiding
Bachelor’s degree or equal through experience
Ervaring
Experienced
Thuisbasis
Hybrid
Verloning
Very good
Voordelen
Surprising
As a leading IT company, active throughout Belgium, we are in the top 5 in Belgium. We provide tailor-made innovative solutions for SMEs in every sector, from IT infrastructure to application development and office technologies. With specialised teams and support in three languages, we strive to maximise efficiency and security for our customers. Join a growing company where your talent and expertise really make a difference!
Who are you in our On IT! Story?
You are crucial because you ensure the smooth operation of technical systems, quickly resolving issues to minimize downtime. Your expertise helps maintain customer satisfaction by providing timely and effective solutions. Additionally, you play a key role in improving products and services through feedback and troubleshooting insights. seamless integration of various technologies to enhance productivity and efficiency.
- Expertise:
- Continuously updating their knowledge of the latest technologies, tools, and best practices to provide the most effective solutions.
- A broad knowledge of Cloud and virtualization, networking, customer support, security and vendor management.
- Collaboration and communication:
- Working closely with development, operations, and product teams to ensure seamless integration and functionality of systems and applications.
- Communicating with other support engineers to manage workloads, share knowledge, and ensure consistent and high-quality support across the team.
- Innovation and improvement:
- Identifying and implementing improvements to support processes and workflows to increase efficiency and effectiveness.
- Proactively suggesting and developing new tools, scripts, or methods to automate repetitive tasks and improve system performance.
- Gathering and analyzing feedback from customers and internal teams to identify areas for improvement in products and services and working with development teams to implement these enhancements.
Qualifications
- Education:
- Bachelor’s degree in Computer Science, Information Technology or a related field.
- Experience:
- Proven experience in a service or system engineering role.
- Skills:
- Strong understanding of ITIL processes and service management frameworks.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Fluent in NL/FR/UK
In addition to a competitive salary, you’ll enjoy a range of fantastic benefits
- Vouchers: Receive mealvouchers and ecovouchers.
- Expense Allowance
- Insurance: Benefit from extensive hospitalisation and group insurance plans.
- Company Car
- Tech Gear: Get a high-performance laptop, a mobile phone budget and a subscription.
- Time Off: Take advantage of 32 days of holiday per year.
- Professional Development: Access various training courses tailored to your ambitions.
First line support engineer
Twijfel niet en vraag dat eerste gesprek. Wij zorgen voor koffie en cake.
Jouw Contact
Tasja Vermeersch
+32 492731933
Tasja.Vermeersch@weareonit.com
