{"id":8041,"date":"2026-06-11T15:00:02","date_gmt":"2026-06-11T13:00:02","guid":{"rendered":"https:\/\/weareonit.com\/smb\/vacatures\/it-support-specialist-genk\/"},"modified":"2026-06-11T15:54:20","modified_gmt":"2026-06-11T13:54:20","slug":"it-support-specialist-genk","status":"publish","type":"vacatures","link":"https:\/\/weareonit.com\/smb\/en\/vacatures\/it-support-specialist-genk\/","title":{"rendered":"IT Support Specialist (Genk)"},"content":{"rendered":"\t\t
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Within On IT Corporate & Government, we work as one strong ecosystem, with a strong focus on network, security and modern IT infrastructure. We combine technical expertise with personal guidance, in multiple languages and with an eye for efficiency and security. Join a growing organization where commercial clout and technical depth go hand in hand. <\/p>

Who are you in our On IT story?<\/h2>

You are the indispensable link in supporting our customers’ IT infrastructure. From analyzing failures to proactively solving recurring problems: thanks to your efforts, our customers can concentrate on their core business. You work both remotely and on-site at customers in the Limburg region. <\/p>

Responsibilities<\/h2>

<\/strong>User Support<\/strong><\/p>

  • Provide support for hardware and software related problems through:<\/li><\/ul>

    System and device management<\/strong><\/p>

    • Install, configure and maintain IT systems and mobile devices.<\/li>
    • Perform technical interventions, performance analyses and safety checks to ensure optimal operation.<\/li><\/ul>

      Technical troubleshooting<\/strong><\/p>

      • Identify and analyze technical problems and potential threats.<\/li>
      • Proactively develop and propose solutions to prevent future complications.<\/li><\/ul>

        Incident Management<\/strong><\/p>

        • Register and follow up incidents according to agreed Service Level Agreements (SLAs).<\/li>
        • Ensure accurate and comprehensive documentation of incidents and actions.<\/li><\/ul>

          Process optimization<\/strong><\/p>

          • Contribute to the optimization of internal processes, with an emphasis on efficient system administration and high-quality customer support.<\/li><\/ul>

            Contract Management<\/strong><\/p>

            • Proactively manage customer contracts, including monitoring compliance and customer satisfaction.<\/li>
            • Identify opportunities to further improve customer relationships and contractual arrangements.<\/li><\/ul>

              <\/strong><\/p>

              Qualifications<\/h2>

              Education and experience<\/strong><\/p>

              • You have a bachelor’s degree in IT or equivalent experience.<\/li>
              • You have at least 5 years of experience as a support engineer.<\/li><\/ul>

                Technical expertise<\/strong><\/p>

                You have demonstrable knowledge of:<\/span><\/p>

                • Microsoft 365 (O365) and Windows clients and servers.<\/li>
                • VMware and Active Directory.<\/li>
                • Storage Solutions and Remote Desktop Services (RDS).<\/li>
                • Azure and networking and security.<\/li><\/ul>

                  Customer Focus<\/strong><\/p>

                  • Customer-centric thinking is in your DNA:<\/li>
                  • You understand what customers need.<\/li>
                  • You proactively seek the best solutions to their challenges.<\/li>
                  • Cooperation and responsibility<\/li>
                  • You enjoy working independently and taking responsibility for your tasks.<\/li>
                  • In more complex cases, you know the importance of collaboration and work smoothly with colleagues.<\/li><\/ul>

                    Communication skills<\/strong><\/p>

                    • You communicate fluently in Dutch and English.<\/li>
                    • Knowledge of French is a plus.<\/li><\/ul>

                      In addition to a competitive salary, you will benefit from a range of fringe benefits such as:<\/h2>
                      • Vouchers<\/strong>: Get meal vouchers and eco-vouchers.<\/li>
                      • Expenses allowance<\/strong><\/li>
                      • Company car + fuel card\/charge card<\/strong><\/li>
                      • Insurance<\/strong>: Group and Hospitalization Insurance<\/li>
                      • Tech equipment: Get <\/strong>a powerful laptop, a budget for a cell phone, and a service plan.<\/li>
                      • Time off<\/strong>: Enjoy 20 days of vacation per year.<\/li>
                      • Professional development<\/strong>:\u202f Gain access to a variety of training programs tailored to your career goals.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"template":"","class_list":["post-8041","vacatures","type-vacatures","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/weareonit.com\/smb\/en\/wp-json\/wp\/v2\/vacatures\/8041","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/weareonit.com\/smb\/en\/wp-json\/wp\/v2\/vacatures"}],"about":[{"href":"https:\/\/weareonit.com\/smb\/en\/wp-json\/wp\/v2\/types\/vacatures"}],"version-history":[{"count":3,"href":"https:\/\/weareonit.com\/smb\/en\/wp-json\/wp\/v2\/vacatures\/8041\/revisions"}],"predecessor-version":[{"id":8044,"href":"https:\/\/weareonit.com\/smb\/en\/wp-json\/wp\/v2\/vacatures\/8041\/revisions\/8044"}],"wp:attachment":[{"href":"https:\/\/weareonit.com\/smb\/en\/wp-json\/wp\/v2\/media?parent=8041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}